Research Fellow & Sr. Manager, Institute for High Performance
Accenture
Susan Cantrell is a
research fellow and senior manager at the Accenture Institute for High Performance where she specializes
in knowledge worker productivity, business innovation and human performance.
BPO Big Bang: Turning Theory Into Practice
Organizations use business process outsourcing (BPO) to accomplish a wide range
of objectives using different relationship profiles. What makes one relationship
work and another one fail is examined here in detail. As the scope of BPO explodes,
relationships are the key to creating value in an expanding universe.
CFO Project Volume 1, October 01, 2002
