Jack Hafeli is vice president and research director at Ventana Research. As practice lead of its customer intelligence and demand chain performance management practice, he helps organizations manage performance of their business domains and processes related to CRM.

All Papers from Jack Hafeli:

 The Consumer Revolution over Privacy Protection
Ventana Research urges technology vendors in the CRM, customer intelligence, and customer analytics niches to outline development strategies for their customers and aggressively articulate assumptions about the privacy framework that customer-facing organizations are expected to have in place.
CFO Project Volume 2, October 01, 2003