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Recently, shared services has evolved from its single-company, single-country
origins to a successful multiclient, multicountry operation. To further guarantee
reduced costs and increased benefits, companies are now collaboratively offering
MSL solutions, whereby BPO services are outsourced through one geographic location
to multiple clients.
The trend toward shared services, which has increased in popularity in recent years, reflects the never-ending campaign to boost the efficiency of back-office support functions. Today, when established economies face rising global competition from low-cost countries and the business climate is extremely volatile, it is critically important to maintain cost leadership and react quickly to change.
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